The Google UX Design Certificate makes a lot of noise recently. It’s always good to see more kind of training in our industry. But the real question I was asking to myself was: is it really worth it? Well, I enrolled to this course to give you a feedback as a professional in UX Design.

To be fair on my approach and to help you better evaluate my feedback, here is a bit of context around “me taking this course”, how, why, what, etc. Because context always matters in UX Design 😀

A bit of context around the Google UX Design Certificate courses

Context always matters, that should be the first lesson in every single UX Design Course in the world. And not only UX Design…

Why I took the Google UX Design Coursera course

I enrolled to this course for different reasons, and the first one wasn’t to give you a feedback, to be honest. I’m building my own UI Course (not a UX one at the moment), and I was curious to see how other teachers are doing it online. When I read the name of Google on this UX Design Certificate, I told myself “how can you be wrong taking this course”, right?

The second reason is called impostor syndrome -yup, this little guy again. As I’m fully self-taught from the beginning of my career to now, I wanted to check my level of knowledge. In the process, maybe I might also get some good professional reminders that you tend to forget whilst practicing the job, and maybe learn few things I missed in my self-training.

The last reason is that the course was really new and proposed some shiny papers, also called certificates, that are verified. Some companies keep asking for these, and as I’m self-taught, I have no diplomas. So I told myself “why not” 👊

And for the people thinking that I could be a simple detractor, here is the first, second and third course certifications. I put time in this before writing these lines.

The third Google UX Design Certificate of completion
The third Google UX Design Certificate of completion

My professional experience and courses I took?

It’s important that you keep in mind that I didn’t take the whole 7 courses, because I couldn’t keep wasting my time on it after the 4th. But I did take these in the right order from 1 to 4.

As a professional since 2008, I had a lot of different roles in the industry: front and back-end developer, WordPress developer, project manager, UI and UX Designer, and for many shapes of companies: web agency, startup, private companies, small and big, and even as a freelancer. Today, I work for the first insurance company in Luxembourg as Lead System Designer and UX Designer, and I’m also a writer, mentor, teacher, and speaker.

I do a lot of technical and design watch to always challenge myself and improve my techniques and methods. That’s how I do and like my job 😁

So yeah, I’m not new to the industry.

How this Google UX Design Certificate is composed?

This professional certificate is made of 7 courses from 3 to 5 “weeks” each. Coursera call “a week” what they want you to take your time to realize in 1 week. It’s a pace they want to give you with a notification system, etc. It’s also, in theory, the time you need to realize the different exercises you will have all along your journey. But I’ll get back to it 😜

So you have 7 courses that cover:

  1. Foundations of User Experience (UX) Design
  2. Start the UX Design Process: Empathize, Define, and Ideate
  3. Build Wireframes and Low-Fidelity Prototypes
  4. Conduct UX Research and Test Early Concepts
  5. Create High-Fidelity Designs and Prototypes in Figma
  6. Responsive Web Design in Adobe XD
  7. Design a User Experience for Social Good & Prepare for Jobs

At this point, when you know nothing about the industry, this program feels right. But even there, as a professional, there is a lot of issues and questions already. I’ll get there in a moment, but before that, let me explain what to expect in term of content.

The types of content of this Google UX Design Certificate

Coursera is maintaining a platform that offers several types of learning content to help the teachers. In this course, Google is using these specific ones:

  • Short video course: they are from 3 to 9 min duration with one person talking, and sometimes showing you stuff. Good thing: transcription.
  • Long page of reading that sends you sometimes to other online articles (with a lot of UX Collective articles on Medium)
  • Shot page of reading with links to external readings, again.
  • Self evaluated exercises.
  • Self-reflection on these exercises. (a form you must fill with at least 1 character, but it’s optional)
  • Embedded polls or forms, or presentation you must read and validate in a way or another,
  • Peer-reviewed exercises.

And if I’m not mistaking, that’s almost it.

Let’s talk a little bit about the things that really matter now, in my opinion: all the issues about this certificate.

Issues with Coursera platform

Coursera is a learning platform that exists since 2012 and has been created by 2 professors of the Stanford University computer science. During the pandemic, Coursera and other platforms like Google and Udemy sponsored over 115 specialised certification courses to students, stakeholders and persons who may have been affected by the global pandemic.

Despite all the good will of offering a great platform to learn and grow skills, Coursera is full of UI and UX flaws here and there that make the learning experience (LX) debatable.

Madalina talks about the peer-review and the self-reflection part, here is her feedback about it. But let me share with you my own experience and point of view.

The principle and issues of the peer-review

When you read the advantages of taking a course on the plarform, you read something like “Graded quizzes and assignments“. I don’t know for you if you took this course, but I didn’t see any graded assignments.

Instead, there is this concept of peer-review.

Peer review is made by actual peers, not by professionals. The feedback you’ll get, if you get some, will be by people with the same level as you. Personally I didn’t get any feedback on my work, just random evaluations. I had someone giving me a 80/100 evaluation while respecting all the strict criteria of the evaluations, and someone giving me a 100/100 while doing half of the job (on purpose).

Moreover, students are not teachers, they are not trained to do the evaluation of other students based on skills and knowledge they are supposed not to have, yet.

Coursera biased peer-review: racism, sexism, etc.

Another big issue that I really don’t understand in the even essence of the platform: you can see the name of the person you are about to review.

Why? In what world do you need the name of someone to appreciate their skills and competences?

You can see the name next to the work you are evaluating, and you can also see the name of the students in the discussion forums. Just to be sure you don’t miss it.

A learner asking in the discussion forums a review their work. You can already see the name here.

Once you have the student’s name, it’s open door to racism, sexism, and all the bad words with ending by “ism”. From a course that teaches you implicit bias (test your implicit bias), it’s a total shame.

Peer-review and self-reflection discussions

As you can see on the above screenshot, a discussion form is available for each self-reflection or peer-review session. This is supposed to be made to help people have discussion about what they have learned, what were their difficulties, and learn from each other. That’s a great thing.

Unfortunately, people being people only there to rush and get their “gloden paper” (the certification) are posting the link of their work asking to be reviewed in the peer-review forum, and on the self-reflection, people are litteraly posting one word, one sentence, or sometimes just a “.” or a “-“. Maybe it’s supposed to represent the emptiness of their brain, or maybe they can’t self-reflect? I’m not sure about that. But in any cases, these forums are full of emptiness and uselessness.

It’s sad because it makes the only moment where you are in interaction with other learners totally useless and doesn’t help you, as learner, to grow with others. And trust me, there is nothing more encouraging than discussing a course and skills learned with other learners: you meet new vision of the course, new understanding, and different cultures.

The global usability

I won’t go into lots of details here. But Coursera is sometimes pain in the ass to use. There is even a case detailed on Suggest.design for Coursera. It’s one among so many others.

First, if you are on Android and you are using the app, or the website, you won’t be able to write into textarea fields because their JavaScript is messing with your virtual keyboard. When I was writing “I think that the…” their script inversed the letters “eht taht kniht I”, ok, deal with that. I sent support request, never had an answer from Coursera.

You also have sometimes embedded content like quizzes or other kind of exercises. The embed content has a so bad design that you can do the exercise entirely and forgot to validate your result and jump by mistake to the next part of the course. Why can I click next if the exercise is mandatory? Why do I need to double-validate, one time on the embedded content, one time outside of it?

I mean, this is not a Google UX Design Certificate issue, I agree, but if Google validated this platform to put a UX Certificate on it, it’s because they think the platform is good, right? Or did they?
It’s not like Google hasn’t the money to build it’s own learning platform. Come on…

Issues with the content of the UX Design course

I gave you the courses plan earlier. Let’s got through it quickly.

When short is too short

It’s a cycle of 3 to 5 min videos to introduce a topic, a lot of reading on the Coursera platform, more reading on the internet with lots of articles from UX Collective on Medium. Some interviews of professionals, exercises you can literally skip, like the rest by the way, and peer reviews that are total bullshit because nobody is actually reviewing your work.
The videos introducing some topics are too short, not in depth enough on some topics that are the essence of design, like inclusive design, accessibility, or actual user research, the part where you get to know your users is, to me, totally missing.

Where is the research in the Google UX Design world?

You are asked to build personas based on questions you asked to potential users: nobody helps you to recruit the users, the example they give is not a recruitment process but a bottle in the sea. They tell you about diversity in the panel of users, but nobody gives you advice on how to actually recruit these people to avoid you falling into bad habits, etc. etc.

And, even on the research part, they don’t give tips on how to do a decent research when you don’t have direct access to users. I mean :

We forget that too easily, but: having access to end-users is a privilege that not all designers have.

What do I do as a beginner if I don’t have access to end-users? Please Google, tell me, you are the teacher and expert here, aren’t you?

What I would expect as a beginner in the field from a UX Design Course

I teach, and I mentor a lot of students and people who are taking the path of UX Design, or are curious about it. And the questions are oftentimes the same with more or less variants.

  • How to do research when I can’t access users?
    Because I really need to remind you that in some industries, having access to the end-users is a privilege that a lot of designers don’t share.
  • How to do with low budget on design?
    Yeah Google, we are not all Google with infinite budgets. So, what are the solutions that allows me to do a proper research without having to ask for a budget for the design part when companies are dev-oriented?
  • I can’t use Figma or XD, how can I do?
    That also. Some industries can’t allow cloud systems because of legal aspect around their data. Sometimes it’s not the industry, but the entire country. What are the existing solutions?
  • How to work with marketing, developers?
    You don’t work as a designer for your own will and wishes, at some points you’ll need to communicate with other teams within the company: marketing, developers, communication, legal people, security people, etc. How and when should I do that?
  • How to speak to my hierarchy to make my ideas validated?
    Sometimes, you need to prove that you are not a terrorist inside your own company, because it’s well known: designers have this bad habit to change other people’s habits. How can I show my hierarchy I’m here to help both the users and the company interests?

Meanwhile, I fucking don’t care to learn during 3 courses of your certification how to use Figma and XD tools. Tools are tools, they are made to change in our industry. People can learn that by themselves or find tons of tutorials onlines.

Google, you should’ve answer all of these questions instead of teaching tools. Really. 👍

Issues with the “Google UX Design Certificate” and Google’s name on it

When we talk about biases, the name of Google over any content on the internet brings a lot of them. And that’s a big issue to me.

The Google name on it

The Google name on this course is a real issue. The first you’ll notice is the number of people taking it and showing off their certificate on LinkedIn and elsewhere.

It’s an issue indeed because people are expecting to have a certain level of quality. It’s Google after all. Or, they might think it’s good enough to be at the “Google level”, whatever that means in our industry. I’m talking about both the companies who hear about it, but also the learners and future learners.

Companies that support this course also made a deal to hire people with this certification, if I did understand well. But that’s a double loss in my opinion because:

  • these companies think they will be able to do things like Google, stealing a bit of their “industrial sauce”, if I can call it that way,
  • and learners on the other hand, might think they will be able to handle UX the same way they do at Google.

But these are lies, necessarily:

You cannot copy a way of working in a company and paste it into another company. It doesn’t work that way.

Last note on this topic, and that’s a more direct message to all the people telling the world they are “Google UX Certified”: no, you are not! Google doesn’t have your back. This is not a Google certification, this is a certification given by Coursera, for a course that Google offers, for free. Nothing more. So, sorry not sorry, you are not Google Certified.
But the Google Certifications are a total other topic I won’t explore here.

The course qualifications: you are not getting those skills…

This course isn’t for a beginner level or entry level. Once you took this course, you will have absolutely no skill for the job. To stand it in other words:

The Google UX Design Certificate doesn’t prepare you for a UX Design beginner role.

Of course this course doesn’t qualify for a job. Let’s face it: there is absolutely no expert validation in that process. It’s like nobody wants to take responsibility for this course: Google teaches it but there is no evaluation made by them, Coursera is providing the platform, but they don’t want to improve their well-known issues about the peer-review feature, or their global learning experience.

The only moment you are being reviewed by someone, this someone is a human being like you, with supposedly no more experience that you do have. You can’t be qualified with absolutely no feedback, no mistakes pointed out.
How would you improve yourself, learn new skills, or know if you completed the exercises doing the right thing if no expert is telling you so?

I mean, I had people in the peer-review sessions, submitting the examples given by Google as their own work, hoping that nobody will see it. Unfortunately for them, they had me as reviewer so I sacked them off. But, let’s suppose this kind of person passes all the exams, lucky them, what does that mean for the people who really did work hard on this? This certification would have, or maybe already has absolutely no value because of this messed up system, and the idiots rushing it. (sorry not sorry)

It’s not entirely the system’s fault, it’s also because of the participants themselves that this certification doesn’t have any value.

Google UX Design Certificate: who is this for?

In my opinion, this course can be useful for people who are curious about this professional domain, but people whos job isn’t and won’t be UX Design. I am thinking about recruiters, HR people, or UI Designers or developers that are curious about this job and want to better know it by practicing a little bit on their spare time.

That’s all. That is the target of this course in my opinion.

Other professional opinions on this Google UX Design Certificate, in a podcast

Debbie from Delta CX, a well known expert in the industry, invited 3 learners from this certificate to get our feedback on it. Learn from other people than me in this video podcast.

Thanks again Debbie for the invite, it was really fun and this even motivated this article 😊

I really hope this article will save you a bit of your precious time.

Frequently Asked Questions

I had a lot of questions after the publication of this article, and I thank you for your interest in this matter. I’ll try to answer the most common ones, but don’t hesitate to reach me on Twitter if you have any more questions.

Can I get a job with Google UX Design Certificate?

The answer is yes, if you do your own training and reading and practicing in addition to it ; and no at the same time. The Google UX Design Certificate doesn’t qualify you for the job for many reasons mentioned in this article: someone from Google admitted it (watch the video), the peer-review of the training is not done by professional people or expert, the research part is totally “BS”, and the practice can be skipped while it’s the most important part in UX Design.

How much will the Google UX Design Certificate cost?

At the moment, this course if Free, but to access the certificate you need to pay at least a month of Coursera: $39 USD. By rushing the course, you can do it in 2 months, so it will cost you less than $80. Google propose a pace that makes the course last 4 to 6 months, so it’s $240 maximum. It will cost you a lot of time though…

How long does Google UX design course take?

It depends on the time you can invest. Google and Coursera propose 7 courses of 3 to 5 weeks. It’s about 4 to 6 months long on the pace they propose, but with a good investment in time, you can do it in 2 months.

How long does it take to get a UX Design certification?

Well, that’s a good question. Regarding the industry and the skills you need to gather to practice a proper UX Research and UX Design, I would say that a course or training made in less than 6 months is not a good UX Design training. But it really depends on the program of this course or training. An intensive 4 months of practicing UX Research and Design is better than 8 months doing theoretical courses. You can get a certification in 3 weeks, if you just need the document… 😉

Does UX Design requires coding?

Nope! It doesn’t, but -there is always a but- knowing how coding is handled by your colleagues or collaborators is always a good thing. A bit like all the skills and knowledge close to your domain of practice: legal, security, development (coding), performance, marketing, psychology, etc.

Is the Google UX Design Certificate worth it?

Well I think this article answers the question. But in short: no. But it’s my professional opinion based on the experience I had in 2 different countries, in web agency, startup and now practicing UX design in a big insurance company. The way Google is doing UX Design is not applicable in most companies I’ve known. Unfortunately, Google is teaching UX Design like Google would do it for Google in Google projects…